Privacy Policy
Who we are
Our website address is: https://sparkleandco.shop.
At Sparkle & Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
a. Personal Information
When you engage with our website, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Credit card details and other payment information (handled securely by our payment processors).
- Account Information: Username, password, and order history.
- Communication: Information from customer support interactions, feedback, and responses to surveys or promotions.
- Personal Preferences: Including clothing size, style preferences, and wish lists.
b. Non-Personal Information
We also collect data that doesn’t identify you directly:
Usage Data: Details about how you interact with our website, including pages visited, items viewed, and time spent on the site.
Browsing Information: IP address, browser type, device information, and referring website.
How We Use Your Information
The information we collect is used to provide and improve our services, communicate with you, and ensure a personalized and secure shopping experience.
Primary Uses:
- To fulfill your orders and process payments.
- To communicate with you about orders, product updates, and marketing promotions.
- To provide personalized recommendations and improve our website content.
- To conduct surveys, run promotions, and manage our loyalty program.
- To improve customer support and respond to your inquiries.
Legal Basis for Processing: We process your information for contractual purposes, legal compliance, legitimate interests (e.g., improving our services), and with your consent (e.g., for marketing purposes).
Sharing Your Information
We respect your privacy and do not sell your personal information. However, we may share your data with third parties in the following situations:
- Service Providers: We work with trusted partners for payment processing, order fulfillment, shipping, email marketing, and analytics.
- Legal Requirements: We may disclose your information if required by law or to protect our rights, privacy, safety, or property.
- Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners.
Our service providers are obligated to protect your data and only use it as necessary to provide services to Sparkle & Co.
Security of Your Information
Sparkle & Co employs industry-standard security measures to protect your information. These include encryption for payment data, secure servers, and access controls. While we take reasonable steps to safeguard your information, no internet transmission is entirely secure. We encourage you to take precautions to protect your account, including using a strong password and limiting access to your devices.
Your Rights and Choices
Depending on your location, you may have the following rights under data protection laws:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You have the right to correct or update any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.
- Data Portability: You may request to receive a copy of your information in a structured, machine-readable format.
To exercise any of these rights, please contact us at privacy@sparkleandco.com. We may require verification of your identity before processing your request.
Cookies and Tracking Technologies
Sparkle & Co uses cookies and similar technologies to enhance your browsing experience and gather information about website usage.
- Cookies: These are small data files stored on your device that help us remember your preferences and recognize you on future visits.
- Analytics: We use analytics providers (like Google Analytics) to gather information on website performance and visitor behavior.
You can adjust your cookie preferences through your browser settings. However, disabling cookies may impact certain website functionalities.
Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware of any personal information collected from a child under 16, we will delete it promptly. If you are a parent or guardian and believe we may have inadvertently collected information from your child, please contact us at privacy@sparkleandco.com.
International Data Transfers
Sparkle & Co operates globally, and your personal information may be transferred to and processed in countries other than your own. We adhere to standard data protection protocols and legal safeguards for international data transfers to ensure your information remains protected.
Changes to Our Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy with a new “Last Updated” date. Please check back periodically to stay informed of any updates.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: privacy@sparkleandco.com
Phone: +94 11 2 123 0123
Address:
Sparkle & Co Headquarters
224/G, Watareka,
Padukka, 10500