C

Contact Us

Our Customer Care team is ready to assist you with any inquiries, from product details and size guidance to order tracking and return assistance. Feel free to reach out, and we’ll ensure you have the information and support you need.

H

FAQ

We Look Forward to Assisting You

At Sparkle & Co, every interaction is an opportunity to provide you with the luxurious experience you deserve. Thank you for being part of our world – we look forward to connecting with you.

We offer complimentary standard shipping on all domestic orders. For expedited shipping options, additional charges may apply and will be calculated at checkout. Most orders are processed within 1-2 business days, and delivery typically takes 3-7 business days. International shipping is also available, with delivery times varying based on the destination.

Note: All orders are shipped in our signature eco-friendly packaging.

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Simply click on the link in the email to track your package’s journey. If you have any questions about your order status, please feel free to contact us at customercare@sparkleandco.com.

We want you to be completely satisfied with your Sparkle & Co purchase. If for any reason you’re not happy with your order, we accept returns within 30 days of purchase for a full refund or exchange. Please note, items must be in their original, unworn condition with all tags attached.

Exceptions: Customized or personalized items are non-returnable.

Yes, we offer exchanges on eligible items within 30 days of purchase. If you’d like to exchange an item for a different size or color, please reach out to us at customercare@sparkleandco.com for assistance, and we’ll help arrange the exchange.

Each Sparkle & Co piece is crafted with the finest materials and deserves special care. We recommend dry cleaning for most of our items, but please refer to the care label on your garment for specific instructions. Avoid using harsh detergents and follow any specific care instructions to keep your garments looking their best.

Yes, Sparkle & Co offers bespoke tailoring services on select garments, ensuring a perfect fit. For more information, or to schedule a fitting consultation, please contact us at styling@sparkleandco.com.

We understand that sizing is essential for a perfect fit. Each product page includes a detailed size guide to help you select the right size based on your measurements. If you need further assistance, our customer care team would be delighted to help at customercare@sparkleandco.com.

Yes, Sparkle & Co has flagship stores in New York, Paris, London, and Tokyo. Visit our Store Locator page to find the location nearest you. Our in-store stylists are available to assist you with personalized fittings and styling advice.

Absolutely! Sparkle & Co offers both digital and physical gift cards, making it easy to give the gift of luxury to someone special. Gift cards are available in various amounts and can be redeemed online or in-store. Visit our Gift Card page to purchase.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Cash on Delivery. We also offer installment options through our payment partners, allowing you to enjoy your purchases with flexible payment plans.

Our Customer Care team is available Monday through Friday from 9:00 AM to 7:00 PM (EST) and can be reached by email at customercare@sparkleandco.com or by phone at +94 011 2 123 0123. We’re here to assist with any questions or concerns.